MNMohab Nagib Book a 15-min call

WhatsApp & AI automation · Egypt and the Gulf

Stop shipping orders that come back.

I build the systems behind online stores: WhatsApp order confirmation before every cash-on-delivery parcel leaves, an Arabic AI inbox that answers "بكام؟" with the live price and stock, and a back office that runs on its own. Built in n8n, tested scenario by scenario before launch, and run on infrastructure you own.

Book a 15-minute call See the work and the test results
31/31end-to-end scenarios passed, twice, on a clean install of my multi-client stack
343 mssigned webhook processed over the real internet, same test run
144products live on a store I built and launched in Egypt
300+workflow steps built and validated in n8n
S
Your StoreOfficial business account
أهلاً أحمد 👋 طلبك رقم ‎#T1001‎ بـ ٨٥٠ ج.م جاهز للشحن، الدفع عند الاستلام. نأكد الطلب؟
تأكيد الطلبإلغاء الطلبتعديل العنوان
الشحن لأسيوط بياخد كام يوم؟
أسيوط من ٣ لـ ٥ أيام شغل 🚚 تحب نأكد الطلب؟
تأكيد الطلب
تمام، طلبك اتأكد ✅ هنبعتلك رقم الشحنة أول ما يخرج.
Shopify tag: cod-pending → cod-confirmed
Illustration of tested scenarios 1, 3 and 5

The problem

Cash on delivery is how your customers pay. It is also where your margin leaks.

65–70%

of e-commerce orders in Egypt are paid cash on delivery.

SuiteFleet, Sep 2026 [1]
20–35%

of COD orders in Egypt fail on the first delivery attempt. You pay the courier both ways.

SuiteFleet, Sep 2026 [1]
15–25%

is the usual COD refusal rate in Saudi Arabia, and higher in some categories.

OnTask industry analysis [2]
21×

more likely to qualify a lead answered within 5 minutes than one answered after 30.

MIT / InsideSales lead response study [3]

Every refused parcel costs shipping twice and locks up stock for a week. Every DM answered tomorrow is a sale that went to the next shop. Both problems have the same fix: answer on WhatsApp, at once, in the customer's own dialect, and only ship what the customer confirmed.

What I build

Five systems, each one aimed at money you can count.

Every build runs on the official WhatsApp Cloud API, never on unofficial libraries that get numbers banned. You own the accounts, the data and the server.

Tested · 12/12 scenarios

COD confirmation on WhatsApp

Every cash-on-delivery order gets a WhatsApp message with three buttons before it ships: confirm, cancel, change address.

  • Reads Egyptian, Saudi and English replies. A bare "لا" asks before cancelling.
  • One reminder after 2 hours, never between 22:00 and 09:00. "No reply" after 24 hours goes to your call list.
  • Tags each Shopify order cod-confirmed and keeps your own tags.
  • Daily report at 21:00 and an alert if anything fails.
Egypt: from EGP 5,000 setup + 1,500/monthSaudi Arabia: from SAR 1,500 setup + 500/month · 14-day measured pilot
Built for a live store

Arabic AI inbox for Instagram and WhatsApp

A free replacement for ManyChat that answers the questions your team answers 50 times a day, with numbers that are always current.

  • Finds products by name, scent or brand, even in Franco: "bkam el kahilan".
  • Reads the live price and stock the moment a message arrives. Says "last piece" when it's the last piece.
  • Claude only steps in for unclear messages, and it never quotes a price itself.
  • Hands complaints to a person and stays quiet for 12 hours after you reply yourself.
Quoted after a 15-minute callDepends on catalogue size and channels

Store back office

Order intake with server-side pricing, one-click approval by email, admin panel, stock holds, auto-cancel, review requests, daily currency repricing and a safety net that emails you when something breaks.

Quoted per storeRuns for about $17–40/month in hosting and messages

Lead qualifier for real-estate brokers

A WhatsApp assistant that answers listing enquiries at 2 a.m., asks one question at a time, scores the lead hot, warm or cold, and hands it to a named agent.

Dubai: from AED 3,000 setup + 1,000/monthArabic first, English and Russian enquiries handled

Ad hooks and scripts

10 tested hooks and 3 short scripts in Egyptian or Gulf Arabic, written for the first 2 seconds of a Reel, TikTok or Snap. Delivered in 48 hours.

EGP 2,500–4,000 · $80–150Monthly: 40 hooks + 12 scripts, EGP 6,000–10,000 · $300–600

Prices are starting points. Agencies and video studios who resell scripts get a 25% partner rate.

Selected work

Real systems, with screenshots and test reports.

Every number in this section comes from a test run or a live site. Where a demo uses sample data, it says so on the screen.

Website live14 n8n workflowsHardened server

Femme.byHer: a Cairo perfume shop, automated end to end

An Instagram perfume seller with 144 products, prices that move with the riyal, cash on delivery and InstaPay, and SHEIN group orders. Every order used to live in DMs. I built the store, the order system and the inbox bot.

Live at femme-byher.pages.dev. The back office runs on its own server; the Instagram and WhatsApp bots switch on as Meta approves the shop's number.

Femme.byHer homepage in Arabic with a rotating perfume showcase
Arabic-first storefront with an English switch. Official brand photos, edited into one matching set.
Femme.byHer on a phone
Designed for the phone first, with a floating WhatsApp button.
Product quick view opened from a direct product link
Every product has its own link, so ads and the bot open one bottle directly.
Shop grid with scent filters and stock badges
Filters by scent family; stock and pre-order badges come from the live catalogue.

What I built

  • A bilingual store with a 3-question scent quiz, product links, a WhatsApp button, cash or InstaPay checkout.
  • Order intake that re-prices every order on the server, so nobody can edit a price in the browser, and blocks spam.
  • One-click order approval by email, then an admin panel for paid, packed, shipped, delivered or refused.
  • A live catalogue feed, so the website and the bot always show the same price and stock.
  • A morning job that pulls the riyal rate and warns about any product whose margin got too thin.
  • Timers that cancel unconfirmed orders after 24 hours and ask for a review 3 days after delivery.
  • A server with HTTPS, a firewall, key-only SSH, two-step login and encrypted nightly backups kept 14 days.

The inbox bot, tested on the real catalogue

بكام بوكس المسك؟EGP 4,000, in stock, with how many are left
عايزة توباكو6 tobacco perfumes, in-stock ones first
عايزة هدية لماماThe gift boxes, with prices
بكام كحيلان ودخون ليذر؟Both prices in one reply
عندكم عينات؟The 400 EGP discovery set, plus its 14-day credit

Most answers come from rules in about a second. Claude only picks the product on unclear messages. The price always comes from the shop's list.

Diagram of the inbox workflow: 26 steps from message to reply
The inbox workflow as built in n8n: 26 steps from incoming message to reply, handover or alert.
28/28 code tests0 validator errors12/12 scenarios

WhatsApp COD Confirmation Bot

One n8n workflow with 72 nodes that confirms cash-on-delivery orders from Shopify or any store, answers questions with Claude, tags orders, sends reminders and reports, and alerts the team.

Each scenario ran inside n8n with real data tables. WhatsApp, Shopify, Claude and Telegram were simulated until the client's accounts are connected.

Diagram of the 72-node COD confirmation workflow
TriggerDataDecisionCodeAIAPI callMessage
ScenarioResult
New Shopify COD order gets the 3-button template, order tagged cod-pendingpass
Shopify sends the same order again: nothing is sent twicepass
Customer taps Confirm: order confirmed, tag updated, reply sentpass
Question about shipping plus a complaint: Claude answers, team gets "needs a person"pass
Invalid phone number: no message, team alertedpass
Send fails: 3 retries, then a call list for the teampass
STOP: customer opted out and confirmed in Arabicpass
Change address, then a typed Arabic address: shipment flagged for updatepass
Caught in testingThe words "قد ايه؟" ("how much / how long?") were being read as "yes". The test suite flagged it, and it was fixed before any customer saw it.
Caught in testingIn Egypt "ايه" means "what?". The bot never takes it as a yes, so a customer asking a question never confirms by accident.
Caught in testing9 nodes had a dead second link from the workflow generator. A wiring check now fails the build before import.
13/13 checksPostgreSQLDocker

Multi-client production stack

One config file per client becomes a full set of tested workflows. State lives in PostgreSQL with all-or-nothing updates, so duplicate or simultaneous webhooks can never confirm an order twice.

Verified from a wiped machine in one 14-minute run on an 8 GB laptop.

CheckResult
Unit tests: Arabic replies, phone formats, decisions17/17
Database tests: signatures, ordering, retries, guards50/50
Fresh install, then deploy of 9 workflowscontainers up in 80 s, workflows in 99 s more
End to end, run 1 and run 231/31 · 31/31
Signed webhook over the internet; forged one343 ms · 401
Backup restored into a scratch databasepass
Peak memory of the whole stack822 MB
Automation Studio test results page
The client gets this report, generated straight from the test run.
Arabic and EnglishSample data

Interactive demos and the pilot report

Before you commit, you see your own store name in the demo. During the pilot, you upload your Shopify export and get before-and-after numbers you can check yourself.

All figures on these screens are sample data and are labelled that way. Real numbers come from your own export.

Order confirmation demo with WhatsApp phone and Shopify-style order list
Order confirmation: the phone on the left, your order list with tags on the right.
Egyptian Arabic order confirmation thread in the demo
The same flow in Egyptian Arabic.
Pilot report built from a Shopify orders export
Pilot report: refused-at-door rate before and during the pilot, plus a summary ready to send.
Real-estate lead qualifier demo
Lead qualifier: a Property Finder enquiry scored and handed to a named agent.

Your numbers

What refused parcels cost you each month.

Move the sliders to match your store. The result is an estimate to discuss on a call, not a promise.

Egypt is often 20–35% on the first attempt [1].
Your assumption. WhatsApp-confirmation vendors report 25–40% fewer fake or refused orders [4].
About two template messages per order. Check Meta's current rate card.
Estimated monthly saving
EGP 0
Refused parcels today0
Refused parcels avoided0
Shipping savedEGP 0
WhatsApp messagesEGP 0
Service fee (Egypt plan)EGP 1,500

Shipping only. Stock tied up for a week and the time your team spends calling customers are not counted.

Hooks and scripts

Words that sound like your customer, not like a translation.

An ad has about two seconds. I write hooks in Egyptian and Gulf Arabic, built on the buyer's pain, an objection, a number or a visual proof, with a script for the winners. These four come from a worked demo for a fictional Saudi water-bottle brand.

Pain · Saudiمويتك تصير حارة بعد ربع ساعة في السيارة؟

"Your water's hot after 15 minutes in the car?"

Objection · Saudiتقول 89 ريال غالية؟ احسبها معي

"You think 89 riyals is expensive? Do the maths with me." That is 0.24 SAR a day.

Call-out · Saudiإذا دوامك في الشمس، هذا الفيديو لك

"If you work in the sun, this video is for you." It filters for the exact buyer.

Curiosity · Saudiخليت المطارة في السيارة يوم كامل، وهذا اللي صار

"I left the bottle in the car for a whole day. Here's what happened."

Gulf copy gets a native-speaker check before delivery.

Who this is for

Brands that sell on Instagram, TikTok and WhatsApp and ship cash on delivery.

I research every brand in the Meta Ad Library before I reach out. This month I reviewed 87 leads in Egypt and the Gulf. Several brands were still running the same ad after 347, 530, even 760 days.

Perfume, oud and bakhoorPrice questions all day, gift seasons, authenticity doubts.
Food, nuts, dates and sweetsBundles and offers that need a clear answer fast.
Fashion, abayas and shoesSize and exchange questions, high refusal risk.
Home goods and furnitureBulky parcels, where one refusal costs the most.
Delivery and grocery appsMany ad variants and constant offer changes.
Agencies and video studiosScripts and automation under your brand, at a partner rate.

How we work

From a 15-minute call to a system you can measure.

  1. Audit

    A 15-minute call. I read your store, your ads and a sample of your DMs, and name the one leak to fix first.

  2. Build

    On your accounts and your server. Your dialect, your prices, your delivery rules.

  3. Test

    Every scenario simulated before a customer sees it. You get the test report.

  4. Pilot

    14 days live. The report compares refusals before and during, from your own export.

  5. Run

    Alerts when anything fails, encrypted backups and a short monthly report.

Tools I build with

n8nWhatsApp Cloud APIInstagram Messaging APIShopifyClaude APIPostgreSQLDockerCaddy HTTPSCloudflare PagesDigitalOceanGoogle Sheets and GmailMeta Ad Library researchExa and Apify

About

I came to automation from operations.

I'm Mohab Mohammed Nagib Hossny, based in Egypt. Before building automations I trained in technical procurement at Orascom Construction and in supply chain at AluNile. That is where I learned what a missed delivery really costs.

So I measure automation the way an operations manager would: parcels that came back, minutes to first reply, money kept. I write the Arabic myself, I test before I launch, and I tell you what isn't covered yet.

Orascom Construction certificate of completion, Technical Procurement, 2024
Orascom Construction · Technical Procurement · Aug–Sep 2024
AluNile certificate of completion, Supply Chain internship, 2024
AluNile (Nile Aluminum & Metals) · Supply Chain · Aug 2024

Questions owners ask

Before you book the call.

Will WhatsApp ban my number?

I only use Meta's official WhatsApp Cloud API with approved message templates. Unofficial tools that log in as your phone are what get numbers banned, and I don't use them.

Will it sound like a robot to my customers?

Replies are written in Egyptian or Gulf Arabic, in your shop's voice. Anything unclear or emotional goes to a person, and the bot stays quiet once you join the chat.

Can the AI quote a wrong price?

No. Prices and stock are read from your own list at the moment the message arrives. The AI may help pick which product the customer means. It never writes a price.

Where does my customer data live?

On your own server and accounts, behind HTTPS and a firewall, with encrypted nightly backups.

What if something breaks at night?

Every workflow has an error path. You get an alert with what failed, and failed messages are retried and logged instead of lost.

I'm on Salla, Zid, EasyOrders or my own site, not Shopify.

The bot also takes orders from any store through a protected webhook. If your platform can send an order out, it can be confirmed on WhatsApp.

Book a call

Send me last week's refused orders. I'll show you where the money went.

15 minutes, no slides. You leave with the one fix I'd make first, whether or not you hire me.

Email
nagibmohab@gmail.com

Write in Arabic or English.